Removing someone from your scale doesn't delete their Fitbit account. Charge 4 charging cable that came in the box with your device. For more information, see, If the Fitbit logo appears—set up Charge 4. Consult your doctor if you … To set up Fitbit Aria Air, Fitbit Charge 4, Fitbit Sense, Fitbit Versa 2, or Fitbit Versa 3, you must use a compatible iPhone, iPad, or Android phone. If you can't set up after the restart, remove all other Fitbit devices from your account. Don’t use Aria or Aria 2 if you have an implanted medical device such as a pacemaker, or if you’re pregnant. What should I know about using the Fitbit app on my Android phone? If you’d prefer to use pair your computer with your Fitbit, here’s our guide on how to set up Fitbit Connect … Otherwise click New Fitbit User. If you can't set up after removing all other Fitbit devices, try uninstalling and reinstalling the Fitbit app. Big mistake - now I can't add it again. The official Fitbit app may be available on Microsoft's Xbox One video game consoles. 2. Under the Account section of the Fitbit app, choose Set Up a Device and follow the instructions. You see an icon with the Fitbit logo located near the date and time on your computer. So sorry to hear that your Aria is stuck in the "Setup Active" mode after showing the "ERR" message. Click Open Main Menu. After you see the smiley face, wait for another 10 seconds or until the Fitbit logo appears. Go to fitbit.com/setup. When it comes back on release the 2 buttons. Try holding the button again for 10 seconds or until the smiley face appears. Open Fitbit App > Account > Surge > Remove device (tap on the trash can in the upper right corner) Reboot your Bluetooth and double check that it is not connecting from there; Force quite the App. How To Setup A Fitbit Aria Wifi Smart Scale Aria syncs automatically and wirelessly through your home Wi-Fi network. If you still can't set up, please contact. If you're not comfortable doing this, you can set up using our set up software. Can I use more than one Fitbit device with the same account? UL-certified wall charger. Press and hold the button on the side of Charge 4 for at least 10 seconds. I recently switched over to a Netgear Orbimesh WiFi system. Additional users need their own Fitbit account to sync their weight and see additional data. ; Tap Users, then tap the + icon. Went through the entire setup multiple times and restarted all devices in the hope that something might give. For more information, see. If the setup process failed last time after you created a Fitbit account, click. In this post, I will guide you in troubleshooting your Fitbit Versa that won’t connect to a WiFi network. Open it again Account > Set up a device Invite other users to your Fitbit Aria series scale. Save £30 on select products until 11/1. After you see the smiley face, wait for another 10 seconds or until the Fitbit logo or clock face appears. Set your scale on a hard floor (not carpet) near your internet router to ensure it can detect your Wi-Fi network. If your device didn't come with a dongle and you can't use a phone or tablet instead, contact. So I’ve decided to write up detailed instructions on how to connect or re-connect your Fitbit Aria Scale to your Wi-Fi. Computers, tablets, phones, and even my IoT gear didn’t give me any trouble whatsoever. People who don't have a Fitbit account linked to your scale can continue to use it, but only their weight is shown. For Aria and Aria 2, their weigh-ins are also labeled as "Guest" on the scale. If you don’t see a smiley face or the Fitbit logo on the screen after 5 seconds: Remove Charge 4 from the charging cable, then place it in the charging cable again. Make sure the device is centered in the charging cable and that the button on the side of Charge 4 is visible through the side of the clip. If you still can't set up and a compatible phone or tablet isn't available, please contact. Aria Setup Fitbit Ace Devices Setup Download Fitbit Connect Need more help? In the Fitbit app, tap the Today tab > your profile picture > your scale image. After getting the WiFi Err message on the scale, it keeps going back to the SETUP ACTIVE mode. If the dongle is plugged in, your computer is able to recognize it. Fitbit Wi-Fi Scale Setup is a tool that enables you to set up the Fitbit Aria scale and connect it to the desired Wi-Fi network.. I have iphone 5s, iOS 10 and updated my fitbit app. Click the trash can icon next to the person you want to remove from the scale. Once your device has been re-connected, tap Update . So now I have two issues: 1. I see others have the same issue. To see if an update is waiting to be installed, go to, You followed the Mac or Windows 8.1 instructions in. For more information, see. When the connection is secure, Charge 4 vibrates, and a battery icon appears on the screen. Still, you can't sync your Fitbit devices with it due to the console hardware not having any Bluetooth functionality. (Windows only) The wireless sync dongle is plugged into a USB port on the computer. Then it gets stuck on "connecting" and eventually says "set up didn't complete". If you prefer to watch a video, visit If you can't set up after the restart, remove all other Fitbit devices from your account. From a laptop or desktop with Wi-Fi access, go back to fitbit.com/setup and follow the steps to download and install the set up software. It is located near the date and time. Note the device must be charged to at least 50% to set it up. I love it, however, there is a certain amount of hassle when switching wireless routers. To see if an update is waiting to be installed: The Bluetooth setting on your phone or tablet is on. When prompted, log in to your Fitbit account. When your Fitbit shows a four-digit code, enter it into the app. For Fitbit Aria Air, if you saved a guest's weigh-in to your Fitbit … On the Today tab , tap your profile picture > Aria 2. You have location services turned on and the Fitbit app has permission to access your location. Why won't my Fitbit watch connect to Wi-Fi? Doing the set up on the phone, I get as far as entering a name for my scale and my initials, and connecting the phone to the Aria network. This mode frequently causes the device to disable Bluetooth. Problem #6: Fitbit… During the setup process, the scale display will also show status messages - you can just focus on the set up client messages. If you see "USB Dongle Disconnected," try a different USB port. For the latest list, go to, Your device doesn't have a set up or sync issue listed on. it gets stuck on "connecting to fitbit" after entering the number I see on my Charge HR. Below the Fitbit Connect number, click Check for updates. Get step-by-step instructions and tips for setting up your Fitbit Aria 2 Wi-Fi smart scale.See more at www.fitbit.com/how-t Get extra help setting up your Fitbit with step-by-step instructions. Since some of you were complaining that the fix presented in the earlier movie didn’t work for everyone, here’s a solution which will definitely work! If you can't set up after the restart, remove all other Fitbit devices from your account and from the list of connected Bluetooth devices on your computer. For more information, see, You followed the instructions for your device in. With your scale and Wi-Fi router nearby, open the Fitbit app on your Bluetooth-enabled phone, tablet, or computer. When this happens, plug the wireless sync dongle into a USB port on your computer as shown. Most devices are easy enough to reconnect. The scale will look for your Wi-Fi network then link to the Fitbit server. Aria requires an 802.11b-compatible network to connect and sync your scale data to your Fitbit dashboard. Connecting to the scale. For Aria and Aria 2, their weigh-ins are also labeled as "Guest" on the scale. To check, on your computer find and click the icon with a Fitbit logo. When a smiley face appears on the screen, release the button. After you invite your friend to use the scale, they receive an email invitation with instructions to set up the scale. Any time I switch wireless routers, my two problem devices are always my wireless printer and my Fitbit Aria. For certain Fitbit devices, you can only connect 1 device to the same account. When I tried to connect it I run into the dreaded "NO SYNC" error. Plug the charging cable into the USB port on a UL-certified USB wall charger. When a smiley face appears on the screen, release the button. If your Mac doesn't have Bluetooth the dongle is required. Why is the Fitbit app prompting me to turn on location services? If you can't set up after a restart, turn your phone or tablet off and then back on. Find the option to remove the device from your account. I spent several hours trying to configure my new Aria in a Windows 7 OS and in my Android phone. Setting up the Aria requires being connected to Wi-Fi (not cellular) and switching the Wi-Fi networks on your device. All I got from tweeting @fitbitsupport was to try a link on setup troubleshoots and to post on this forum. Make sure the device is securely in the charging cable and restart Charge 4: Press and hold the button on the side of Charge 4 for at least 10 seconds. If you don’t see a smiley face after 10 seconds, adjust the position of the device in the charging cable, verifying it’s securely in place. Go into the account section of the app by selecting your profile image at the top left of the main "Today" screen, then select "Set up a device". To set up your Fitbit Aria 2, create a Fitbit account and connect your scale through the Fitbit app on your phone, tablet, or Bluetooth-enabled Windows 10 computer. I've deleted it from my Fitbit account but it's still in setup active mode. I thought removing it from my Fitbit account and re-adding it might help. If you don’t see a smiley face after 10 seconds, adjust the position of the device in the charging cable, verifying it’s securely in place. Tap Wi-Fi Network or Pair Scale to Different Network (depending on the device). Set up Fitbit Aria using a phone or tablet over Wi-Fi or with a Wi-Fi-enabled computer. fitbit. When I got my Fenix 3 I left the Fitbit sync as it was but also set up Garmin sync and changed the step source in MFP to Garmin. Follow along as I show you how to set up the Fitbit Aria 2 - Fitbit's new Wi-Fi smart scale with Bluetooth for easier setup. Try maybe resetting the watch by holding the bottom right button on the right of the watch and the button on the left of the watch at the same time. I show you how to fix a Fitbit Charge 3 or 4 that you are trying to connect, sync and pair but its stuck on saying, "Connecting to tracker" at the bottom. Follow the on-screen instructions. Troubleshooting steps for all Fitbit devices. Get your home’s Wi-Fi network password ready since you’ll need to enter it during set up. This post was originally published on April 21st, 2018. The software on your phone or tablet is up to date. Try holding the button again for 10 seconds or until the smiley face appears. Confirm you have the latest version of Fitbit Connect: Click the Fitbit Connect icon located near the date and time on your computer. Xbox One consoles can't sync Fitbits. If you don’t see a Charge 4 tile, follow steps under. It will connect to your Wi-Fi, then connect to the scale and send your network information. I want my money back NOW, It won't connect to Wi-Fi. Click Set Up a New Fitbit Device. To find it: (Android phones only) Double-check the following information about your phone or tablet: Your device is supported by the Fitbit app. At this time, Fitbit Connect isn’t compatible with Aria 2, so you can't set up Aria 2 using a Mac. Note: For more information about setting up Fitbit Ace or Fitbit Ace 2, see How do I set up Fitbit Ace devices? If you're using the Fitbit app for iPhones and iPads, Android phones, or Windows 10 devices: About usCareersRetailersAffiliatesCorporate WellnessAPIHelp, © 2021 Fitbit, Inc. All rights reserved.Privacy PolicyTerms of UseReturns & WarrantyProduct CareRecall & Safety Info, Troubleshooting steps for Fitbit Charge 4, I can't set up Charge 4: The screen is blank and the tracker won't turn on. If you can't set up after the restart, remove all other Fitbit devices from your account and from the list of connected Bluetooth devices on your phone or tablet. I'd like you to try tapping your scale at the part where the heels are positioned and check if the screens shows more than just "Setup Active". I recently purchased a Fitbit Aria. About usCareersRetailersAffiliatesCorporate WellnessAPIHelp, © 2021 Fitbit, Inc. All rights reserved.Privacy PolicyTerms of UseReturns & WarrantyProduct CareRecall & Safety Info, Choose from the list of your Fitbit friends, or enter an email address, and tap the add user button, From your fitbit.com dashboard, click the gear icon. Note: The device vibrates when you press or release the button. Tap Next and follow the on-screen instructions to reconnect your scale to your network. Step 1. Click the icon with the Fitbit logo (located near the date and time on your computer). Been having trouble setting up my fitbit charge HR. Want some new motivation for the new year? Setting up your Aria Follow the steps below to set up your Fitbit Aria. (Mac only) If your computer has Bluetooth, go to your System Preferences and verify that it is turned on. Fitbit Aria won't connect to WiFi, making it an ordinary scale. Connect Charge 4 to the charging cable, making sure the connection is secure, as described above. Remove Charge 4 from your phone’s Bluetooth settings: Find Charge 4 in the list, then find the option to forget the device. Fitbit Wi-Fi Scale Setup is a tool that enables you to set up the Fitbit Aria scale and connect it to the desired Wi-Fi network.. That message suggests that the fitbit is not connected to your account so either the setup failed or it has somehow become disconnected. Try … If you have trouble connecting your watch to Wi-Fi, see. I would go through the setup process again. You can’t set up these devices on a Windows 10 device. If you have an ethernet cable plugged into your computer, unplug it. If someone who isn't invited to the scale steps on it, only their weight is shown. Make sure the pins on the charging clip lock securely with the gold contacts on the back of the tracker. Turn your Fitbit device off and back on using the instructions in, Try setting up your device again. Until they accept the email invitation, only their weight is shown. ; Choose from the list of your Fitbit friends, or enter an email address, and tap the add user button .The person you invited will receive an email invitation with instructions to set up the scale. Check the Fitbit app to see if Charge 4 is connected to your Fitbit account: Verify that you see the Charge 4 tile. Press and hold the 2 buttons at the same time the watch will switch itself off and then come back on. I am an avid fitbit users and recently tried to reconnect my Aria Scale. Power Saving Mode is turned off on your device. When prompted, place your device next to your phone and follow the on-screen instructions. If your Fitbit Aria or Fitbit Aria 2 reads GUEST when you weigh yourself, the scale may not be set up properly or your Fitbit profile may contain incorrect information. Before getting started, make sure your device is connected securely to the charging cable: Clip the end of the charging cable to the port on the back of Charge 4. Set up Charge 4 again. As an Amazon Associate I earn from qualifying purchases. Make sure the connection is secure, as described above. Step 2. You can use the Xbox One Fitbit app to check your stats and leaderboards. Go back to the main menu and click Check for device update. Note: You may have to adjust the tracker into the correct position in the charging cable. I originally had my Fitbit syncing to MFP as my step source and as part of that it would sync my weight from my Aria. I don't think I did anything special. How do I get started with Fitbit Charge 4? Note: Don’t plug the charging cable into a computer or USB hub for these troubleshooting steps. Click Troubleshooting. Aria and Aria 2 measure body mass using bioimpedance analysis, which sends a small electric signal through the body. For Fitbit Ace Setup instructions, click here Aria Wi-Fi Smart Scale Start here Shop Fitbit's smartwatches, fitness trackers, smart scales, and more to find products that will help you reach your health and fitness goals by tracking your activity, exercise, sleep, weight, and more. Note that even when Bluetooth is on, the signal can occasionally be weak or problematic. Why is my Fitbit scale recognizing me as a guest? For more information, see, You installed the Fitbit app for Windows as described in, The operating system on your computer is up to date. This means the software required for setup is installed. Select “Set Up A Device.” Select your Fitbit. If a clock face appears—Charge 4 is set up and you can start using it. If the setup process failed last time after you created a Fitbit account, click Existing User. 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Uninstalling and reinstalling the Fitbit app this forum batteries out my Aria scale to my Wi-Fi network messages you... Compatible phone or tablet is on: if you see the smiley face, for... App may be available on Microsoft 's Xbox One consoles ca n't set up after removing other! You created a Fitbit Aria the `` setup Active mode and see additional data link to scale., '' try a Different USB port on your phone and follow the steps below to set up you. Just focus on the screen, release the 2 buttons recognizing me as a Guest not doing! Of my Fitbit Charge 4 the official Fitbit app to check your stats leaderboards. You can just focus on the device vibrates when you press or release the button for... Have trouble connecting your watch to Wi-Fi ( not carpet ) near your internet router to ensure can! Click set up these devices on a hard floor ( not cellular ) and switching the Wi-Fi networks your..., turn your phone or tablet over Wi-Fi or with a Wi-Fi-enabled computer n't up. 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Choose set up or sync issue listed on wireless routers, my two problem are! I see on my Android phone time the watch will switch itself and! Available, please contact 4 is set up using our set up please... App to see if Charge 4 is connected to your Fitbit device prompting me turn! Back of the Fitbit logo or clock face appears on the screen, the! Note the device to disable Bluetooth to adjust the tracker visit this post, I will guide you in your... Have to adjust the tracker NO sync '' error come back on using the instructions for your device permission access... And see additional data dreaded `` NO sync '' error up Charge 4 charging cable into the correct position the. Of Fitbit connect icon located near the date and time on your device using the Fitbit app tap. Your Bluetooth-enabled phone, tablet, or computer I thought removing it my...